Continued Compliance Support
Practical support to help operators maintain compliance and stay ahead of potential problems.
Holding an operator licence brings ongoing responsibilities, and maintaining effective compliance systems alongside the day-to-day demands of running a transport operation can be challenging.
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Our continued compliance support gives you regular access to practical, experienced guidance, helping you review your systems, identify emerging risks and address compliance issues as your operation develops.
What is Continued Compliance Support?
We provide regular, practical compliance support to help you keep your systems on track and deal with issues before they become bigger problems.
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Rather than waiting for a problem or relying solely on periodic audits, we work with you throughout the year to review key areas of compliance, answer queries, identify emerging risks and support improvements where needed.
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Drawing on 12 years’ experience within the Office of the Traffic Commissioner, our approach focuses not only on what your systems say on paper, but how effectively they are understood, managed and implemented in practice.
How the Service Works
Step 1
Compliance Support Assessment
Before ongoing support begins, we complete an initial assessment to understand your operation, existing compliance arrangements and the level of support you may need.
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We consider:
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Your operation and licence type
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Current compliance systems
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Previous audits or regulatory intervention
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Known risks or areas of concern
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The level and frequency of support required
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£125
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The assessment fee will be credited against your first support period if you proceed with an ongoing support package.
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Had a TTC compliance audit within the last 30 days?
You won't need a separate Compliance Support Assessment. We can use the findings from your recent audit as the starting point for your ongoing support.
Step 2
Ongoing Support Plan
Following your Compliance Support Assessment, or a recent TTC compliance audit, we'll recommend the level of ongoing support that best fits your operation, existing systems, identified risks and the amount of oversight required.
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Your support plan will clearly set out what's included, how frequently we'll review your compliance arrangements and how you can access support between scheduled reviews.
Support Packages
Light Compliance Support
Ideal for:
Operators who want periodic professional oversight and somewhere to turn for routine compliance questions.
- Includes:
- 45–60 minute quarterly compliance review
- Review of agreed compliance actions and priorities
- Relevant regulatory updates
- Reasonable-use support with routine compliance queries
- Short action summary following each quarterly review
Pricing:
From £225 per quarter
Standard Compliance Support
Ideal for:
Operators who want TTC more regularly involved in reviewing progress, records and compliance actions.
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Monthly scheduled compliance support
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Quarterly in-depth compliance review
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Ongoing monitoring of agreed actions and priorities
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One targeted compliance record sample each quarter
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Relevant regulatory updates
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Reasonable-use support with routine compliance queries
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Quarterly compliance summary
Pricing:
From £450 per quarter
Enhanced Compliance Support
Ideal for:
Operators who need closer, more frequent compliance oversight and management-level reporting.
- Includes:
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Monthly in-depth compliance reviews
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Closer monitoring of agreed actions and priorities
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One targeted compliance record sample each month
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Relevant regulatory updates
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Reasonable-use support with routine compliance queries
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Quarterly management compliance report
Pricing:
From £750 per quarter
COMPLIANCE GUIDANCE
Is Continued Compliance Support Right for You?
Our continued compliance support is designed for operators who want regular professional input to help keep compliance on track, whether that's periodic oversight, more regular review of actions and records, or closer ongoing support as the operation develops.
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Operators who want additional professional oversight of their existing compliance arrangements.
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Operators who want practical support alongside their Transport Manager or internal compliance team.
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Operators who have completed an audit or experienced regulatory intervention and want structured support to maintain progress and address agreed actions.
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Growing or changing operations that want regular oversight as vehicles, drivers, operating centres or compliance responsibilities develop.
What Continued Support Gives You
We help you keep a clear view of your compliance, spot problems early and support your systems as your business changes and grows.
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Greater visibility over your compliance systems
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Regular review of agreed actions and priorities
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Earlier identification of emerging compliance risks
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Practical guidance when questions arise
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Additional oversight as your operation changes or grows
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Clearer preparation for audits or regulatory scrutiny
FAQs
Do I need a Transport Manager to use this service?
No. We support both restricted and standard licence operators. If you hold a restricted licence and don't need a nominated Transport Manager, we can provide additional compliance guidance and oversight. If you already have a Transport Manager, we can work alongside them and your existing team.
What happens to the £125 assessment fee if I go ahead?
If you go ahead with a Continued Compliance Support package, we'll credit the full £125 assessment fee against your first support period. If we've completed a TTC compliance audit for you within the previous 30 days, you won't normally need a separate Compliance Support Assessment.
How long is the commitment?
Our minimum support period is one quarter. We'll explain your package, what's included and the commitment before you sign up, so you know exactly what to expect.
Can you help with letters from the DVSA or the Office of the Traffic Commissioner?
Yes. We can help you understand routine letters and correspondence, what they mean and what you need to do next. If the issue needs more specialist support, we'll explain your options before any additional work begins.
What if something more serious comes up?
We'll talk you through it. More substantial work, such as DVSA intervention support or Public Inquiry preparation, sits outside your ongoing support package, so we'll always agree any additional work and costs with you first.
What's not included in Continued Compliance Support?
Your package covers the regular compliance support and oversight we've agreed with you, including reasonable-use support with routine compliance queries. More substantial work, such as detailed document reviews or investigations, full compliance audits, operator licence applications or variations, substantial DVSA intervention work and Public Inquiry preparation, is scoped separately. We'll always discuss this with you before any additional work or costs are agreed.